Well, it’s been one of those days. Yesterday was Columbus Day, a Federal holiday so the banks were closed. While I enjoy all the time off I can get, we really pay for it the next day. We were slammed! And being short staffed on top of that did not make matters any easier. Let me tell you when you really piss one person off, you know it’s going to be that way alllll day.
For your enjoyment, here are some of the highlights of the day:
1. The Check Cashing Guy
Him: I need to cash this check.
Me: Sir, this check is made payable to a business. It will need to be deposited into the business’s account. Is the business account with us?
Him: No. My bank wants to put a two day hold on it. I can’t have that! It’s your check, why can’t you cash it?
Me: Because it is made payable to a business. If it was made payable to you personally I would verify the check and cash it. I’m sorry sir, it’ll have to be deposited.
Him: *becoming more furious and speaking in increasing volume* I can’t believe it! This is stupid, you are stupid! It’s drawn on your bank and you’re telling me you can’t cash it? Well, I’m never doing business with this bank! How stupid can you be that you can’t cash a check?
He then storms out of the bank, which is a good thing because it was so hard to be polite and civil to him.
2. Missing Deposit Guy
*phone rings, it’s a teller from one of the other branches*
Her: My customer says he cashed a check and made a deposit last Monday, but the deposit is not showing in his account. Can you check your records?
Me: Sure, what’s the account number?
As I’m looking up the information, I can hear him in the background going on and on about how he cashed and check and made a deposit and we lost it and now we have to make it right.
Me: I see the cashed check, but there is nothing here about a deposit to his or anyone else’s account. Does he have the receipt?
Her: I’ll check.
In the background I hear her ask.
Him: Of course I do! I’ll be right here in my checkbook. Oh. Oh wait. Oh. Oh.
Me: What’s going on?
Her: He found the deposit he thought he made. We’ll take care of it. Thanks!
3. The “You Should Feel Bad” Guy
Jane is one of my part-time tellers. She doesn’t work much and needs help sometimes processing transactions. She calls me over to help. I go over to her and her customer starts in on me.
Him: You! You messed me up last time! You told me it was going to be one fee, but it wasn’t!
Me: *very confused* I’m sorry sir but -
Him: You should be sorry! You should feel really bad! You should feel awful for what you did to me!
Fortunately for me and my job, Jane figured out what she needed to do. I just turned my back to the customer and walked away. I still have no idea who he was and what that whole thing was about. But if he every shoves his finger in my face again, I’m going to shove his hand where the sun don’t shine.
4. The No Hold Lady
Her: I’m only going to say this once. I need $500 cash back, $1000 into my savings account, and the rest into my checking account.
Then she thrusts a check into my face. It’s a check for almost $4000. Since she doesn’t have any account numbers with her I look her up in the computer. Hmmm, this check definitely needs a hold placed.
Me: Ma’am, due to the size of the check and it’s out-of-state, there will be a hold placed. Once the hold comes off I can move the money around as you need it. Do you want it into your checking or savings account?
Her: What do you mean there’s gonna be a hold? I just sold my car. I need that money now. Why? Why would you put a hold on the check?
Me: Because of the size of the check and that it is an out-of-state check. *In my head I’m also adding because your account is in the negative, where it usually is*
Her: No.
Me: Ok. Here’s your check.
Her: I can’t believe this. I’m gonna take this to another bank and you won’t see none of it!
Me: I apologize for any inconvenience. Have a nice day.
Of course she slams the door on her way out.
How you treat other people says a great deal about you and your character and morals. And if you see someone who waits on you or provides you a service as someone who is underneath you, you need to get your head out of your hindend.